Returns and Warranty Claims
If you have ordered incorrectly then you are able to return your items within the 14 day returns window which starts on the date that delivery was made. If you have issues with the items ordered and believe it to be a manufacturing fault then you can submit a warranty claim to the manufacturer, which we are also sometimes able to assist you with.
You have 14 days from the date of delivery to inform us that you wish to return your items. Please use the returns form below to advise us that you wish to make a return as soon as you realise that you have ordered in error. You will then be emailed a returns reference code along with the correct returns address for the items ordered. You then have 14 days from this date in which to return your items. We recommend you use a tracked courier service so that delivery can be confirmed, and ensure your goods are insured in transit in case they are subject to courier damage before we receive them back.
For particularly bulky tyres you may struggle to find a suitable courier to return the items ordered. If this is the case, please make contact within the returns period and we will look to assist in locating a suitable courier for you to use.
It should also go within saying that any items being returned must be in an unused, unfitted and undamaged condition so that they can be put back into stock for resale.
Tyre Warranty Claims
As we are not the manufacturer we do not warranty the tyres ourselves. If your tyre develops a fault during its lifetime you must contact the tyre's manufacturer to submit a warranty claim directly with them. Manufacturers' terms of warranty vary and can be found on their own respective websites. Most manufacturers will choose to offer a warranty period ranging from 1 to 3 years, and to make a claim they will require full details of how the tyres have been used and the machine they have been used on. They often request photo evidence of any reported faults and may even request you deliver the tyre to them at your cost for inspection. If it is deemed a manufacturing fault has occurred they often refund a partial payment based on how much wearable tread remains on the tyre, or on how many years of service the tyre has been in use.